Bread & Butter SHIPPING & RETURNS
Here at Bread & Butter Home, we’ve worked to determine the best, most efficient shipping methods based on the merchandise you have selected. We’ve also chosen the best professional carriers to ensure that you receive your order in excellent condition and in a timely manner. If you have any questions about our shipping process, please email us anytime at .
DOMESTIC SHIPPING INFORMATION
Our shipping methods vary, depending on the weight and size of the item(s) that you have selected. For example, a large item, such as a sofa, cannot ship in the same manner as a smaller item, such as a pillow. The sofa will ship via a trusted freight carrier and the pillow will ship via UPS. We determine shipping methods on a case-by-case basis and will let you know the best method at the time of your order. Please note that all of the shipping options below apply to orders sent within the 48 contiguous United States.
SMALL ITEM SHIPPING OPTIONS
UPS STANDARD DELIVERY— Your order should arrive within 3-5 business days. Price dependent on weight and size of item(s).
UPS EXPRESS DELIVERY— Your order should arrive within 2 business days. Price dependent on weight and size of item(s).
IN-STORE PICKUP— In the area? Stop by and pick up your order when it’s convenient for you. Available anytime during store hours. Free.
COMPLIMENTARY DELIVERY— Bread & Butter Home Gift Cards ship free of charge via UPS ground service. Your Gift Card should arrive within 3-5 business days. Free.
FURNITURE/LARGE ITEM SHIPPING OPTIONS
WHITE GLOVE DELIVERY— A local delivery company will call to set up a four-hour window for delivery. They will bring the item to your room of choice and unwrap, inspect and assemble it. After you have approved, they will take all debris with them. Please be sure to inspect carefully prior to signing the delivery paperwork. Your order should arrive within 2-3 weeks.
THRESHOLD DELIVERY— A local delivery company will call to set up a four-hour window for delivery and will bring your item to the first dry/secure area (such as a garage, covered porch, lobby or residential receiving dock). Please be sure to inspect carefully prior to signing the delivery paperwork. Your order should arrive within 1-2 weeks.
DOCK TO DOCK— Available for both domestic and international locations. For this method, your order MUST be delivered to a full access loading dock. Not available in residential areas. Your order should arrive within 1-2 weeks.
NON-FURNITURE MERCHANDISE RETURN
Any non-furniture items purchased on our website can be returned for a full refund, as long as we receive the merchandise no later than 30 days after the order was received. Shipping charges are non-refundable and will be deducted from your refund. To receive a full refund, please:
Pack the item(s) in the original packaging or in a way to ensure safe transportation.
Include a copy of your invoice.
Send to: Bread & Butter Home
131 W 1st Street
We will inspect the returned item(s) and issue a refund to the same credit card used to make the original purchase. You will receive a confirmation email once we have processed your credit. Please be sure that you ship the item so that we receive it within the 30-day return window and can issue you a timely refund.
IN-STOCK FURNITURE ITEMS
We accept returns of furniture in its original condition when you contact us within 14 days of receiving your item. Please note that all shipping charges (including return shipping) are non-refundable and will be deducted from your refund.
To receive a full refund on furniture, please call us at 312-543-3440 during store hours or email us anytime at . We must be contacted within the 14-day return window or we will be unable to honor the return.
Once contacted, we will arrange to have the item picked up at your specified location using the most efficient shipping method. You will be contacted by an assigned freight company to coordinate pickup.
The merchandise will be returned to our warehouse, where we will inspect it and issue a credit accordingly. Damage or other conditional issues may require deductions from your credit, so please ensure that the piece has been carefully wrapped and protected as best as possible.
CUSTOM ORDER FURNITURE RETURNS
We do not accept returns for custom ordered furniture.
SALE MERCHANDISE RETURNS
We treat returns of discounted merchandise purchased on our website the same way that we do regular price merchandise. Please follow the procedure that matches the type of item(s) that you are returning.
We take care to inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please contact us as soon as possible by emailing . We will contact you to exchange or replace any damaged items. Please be sure that you do not sign any delivery paperwork before inspecting your merchandise.